FAQs

Product Information

Are your products tested on animals?
No, we do not test any of our products on animals.

Where is your product shipped from?
We manufacture and ship all our products from our Fulfillment Centre located in Myrtle Beach, SC.

Are your products organic?
Currently, 90% of the essential oils we use come from plants that are grown organically, although not necessarily with organic certification. This, in our opinion, is the best way to ensure that you are always using the best ingredients. Organic harvests change from year to year, and we work hard to improve product quality. Since organic is not always a guarantee of quality and performance, we are dedicated to creating products that actually deliver on their promises and live up to their claims. We are devoted to transparency and are not attempting to join the organic craze. We only produce goods that we can manufacture to the highest standards.

Are your products natural?
All of our products have natural ingredients with no unnecessary harsh chemicals. We use 100% natural fragrances and 100% pure essential oils. Our products are free from phthalates, sulphates, synthetic colour and fragrance, parabens, GMOs, mineral oils, petrolatum and propylene glycol.

How long can I keep my product for?
Our products have an unopened shelf life of 2 years. Store in a dry place away from direct sunlight.

Are your products safe to use during pregnancy?
All of our products have a product safety assessment by an independent toxicologist. This assessment takes into account that the user of a product could be pregnant. All formulations are safe to use during pregnancy.

Can I use your products if I am going through chemotherapy?
We recommend that you first speak to your GP and seek medical advice on the use of our products during treatment.

How long will a 60ml pillow spray last?
With two to three sprays every day, it usually lasts two to three months.

Does the pillow spray work the first time you try it?
Yes. Following independent user trials, results show the efficacy after one night and two weeks. The effect is immediate for both pillow sprays. However, it does help in the longer-term as well. Our pillow sprays can help restore a healthy sleep pattern over time.

Can children use the pillow spray?
Keep out of reach of children. Deep sleep and sleep plus pillow sprays are suitable for ages 3+ under adult supervision.

Are there any usage warnings I need to be aware of for pillow spray use?
Avoid contact with eyes. For external use only. Do not spray directly onto silk or delicate fabrics. May cause an allergic skin reaction. If on skin: wash with plenty of soap and water. If skin irritation or rash occurs: get medical advice/ attention. Contains Fragrance mixture (Linalool; Linalyl Acetate; Vetiverols; Ocimene; Caryophyllene; Terpentine-4-ol; beta-Pinene; d-Limonene; 1-Octen-3-yl acetate; Geraniol).

How do the essential oils work to encourage calm and sleep?
The olfactory nerves, which communicate with the limbic system, transport the aroma when you breathe in. Your mood and state of mind are governed by this area of the brain. Smell has a significant impact on how the brain functions. The calming and relaxing effects of the essential oils in PureRoutine's sleep blend were shown to have a significant impact.

Are your products Vegan?
At PureRoutine, we believe our customers have the right to total transparency with regards to our ingredients and manufacturing, ensuring your decision to purchase is fully informed. We are committed to ensuring our packaging and ingredients are as environmentally and socially conscious as possible. 100% of our products are cruelty free. At no point has any product or product ingredient been tested on animals. Whenever possible, we formulate without the use of animal-derived ingredients. However, to ensure product efficacy there are times when our formulations include animal-derived ingredients. Full ingredient listings can be found on our product packaging and our website product pages. 

Are you clean?
We are very selective with our ingredients, always staying mindful of the impact they have on your skin and the world. ‘Clean’ for us means 100% natural fragrances and 100% pure essential oils. It doesn’t mean phthalates, sulphates, synthetic colour and fragrance, parabens, GMOs, mineral oils, petrolatum, propylene glycol, Ethanolamines, Nanoparticles, Toluene, Heavy Metals, Formaldehyde, Triclosan and Triclocarban, Methyl Cellosolve or 2-Methoxyethanol, Methylchloroisothiazolinone and Methylisothiazolinone. No exceptions.

Is your product packaging recyclable?
We are committed to ensuring our packaging and ingredients are as environmentally and socially conscious as possible. All of our cartons are FSC certified and 100% fully recyclable. We recommend contacting your local council or visiting a local recycling centre for details on the specific recycling services available in your area. 

Customer Service

How do I speak to a member of your Customer Service team?
You can email us anytime at hello@getpureroutine.com and a member of our Customer Care Team will be happy to assist you.

Delivery

When will my order arrive? We deliver to over 30 countries worldwide, including the UK, US and Canada. For more details please refer to our Shipping page.

How do you deal with US Sales Tax?
Sales tax will be calculated within the US checkout at the rate relevant to your location.

Returns

How do I return my order?
We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple. Please visit our Returns Policy for full details.

Company Information

Are you recruiting?
Due to the rapid growth of the PureRoutine's brand, we are constantly looking for new talent to join our team. Opportunities regularly arise across all areas of the business including store consultants, sales and head office positions.

Please fill out our contact form if you are interested in joining our team!